Support
Color Garden is not on the App Store yet, but we are happy to answer questions now.
Contact us
Email [email protected]. We read every message. If you write about a purchase or photo credits, include your support code (Grown-ups area, then Settings). It lets us find your anonymous account without needing your name.
Common questions
A photo page could not be made. Was I charged?
No. If a page cannot be made, your credits or free try are returned. For safety the app shows a short, general message and does not explain why a photo was refused. Try a different photo with a clearer subject.
How do I cancel Premium?
On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Color Garden. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles billing, so refund requests go to Apple at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
How do I delete my data?
In the app: Grown-ups area, Settings, Privacy, then Delete my photo data. Or email us your support code. See the parents page for what is removed.
I reinstalled the app. Are my credits gone?
Credits are tied to the anonymous account number kept in your device's Keychain, which is why each device has its own balance: credit packs can't be shared through Family Sharing, and that's an Apple rule. Contact us with any details of your purchase and we will do our best to help.